Returns, Refunds & Complaints – Your Flowers Haggerston Promise
Our Commitment to Fresh Flowers in Haggerston
At Flowers Haggerston, we take pride in being a trusted local florist, serving the vibrant households and businesses within Haggerston and the surrounding neighbourhoods. Every bouquet and arrangement is crafted to bring joy with fresh, beautiful blooms. We’re committed to ensuring every delivery meets our Fresh Flowers Guarantee so you can buy and send flowers with confidence.
Fresh Flowers Guarantee & Freshness Window
We stand behind our Fresh Flowers Guarantee for every order delivered in Haggerston. Our flowers are sourced daily, expertly arranged, and swiftly delivered to maximise lasting beauty. Each delivery is intended to remain fresh and vibrant for a minimum of 5 days from receipt, provided they are cared for and displayed in line with our care instructions accompanying each order.
If you experience any concerns over the freshness of your flowers within this window, please contact us promptly so we can investigate and make things right.
Damaged-on-Arrival Policy
Every bouquet and arrangement is carefully packed for delivery, but if your flowers arrive visibly damaged (including crushed stems, wilted petals, or water shortages), please let us know on the day of receipt. To help us resolve your concern quickly, kindly provide a clear description of the issue and photos of the affected arrangement and any packaging. This allows us to address courier or handling faults and maintain our high standards for every customer in Haggerston.
Refunds & Replacement Options
Your satisfaction is important to us. If your flowers do not meet our Fresh Flowers Guarantee or if they arrive damaged, you can choose:
- Fresh Replacement: We’ll quickly arrange a new bouquet or floral replacement to be delivered at your convenience.
- Refund: If a replacement is not suitable, we can provide a refund for the affected flowers to your original payment method.
To qualify for a refund or replacement, please contact us within 48 hours of receiving your order and include all relevant details. Our team will review your request fairly and swiftly, keeping your satisfaction at the heart of our process.
Complaints Process
Your feedback helps us deliver the best service possible. If you are not entirely satisfied with our flowers or service for any reason, please get in touch with a description of your complaint. We’ll respond within 1-2 working days to discuss your concerns and agree on the next steps. We aim to resolve all complaints transparently and to your satisfaction, treating every issue personally as your trusted Haggerston florist.
Trusted Local Service – Our Promise to You
Flowers Haggerston values every local customer, whether you’re arranging a single bouquet or regular floral displays for your business. We are committed to honest, reliable, and friendly service, underpinned by our Fresh Flowers Guarantee for Haggerston. Please reach out with any concerns or comments – we’re here to help and proud to serve our community with only the freshest blooms.
