Legal Terms for Ordering Flowers Online in Haggerston

Flowers Haggerston Online Flower Delivery Terms & Conditions

Introduction

Welcome to Flowers Haggerston. These Terms & Conditions (hereinafter referred to as the "Terms") govern your use of our online flower delivery services in Haggerston and its surrounding areas. By placing an order through our website, you agree to be bound by these Terms. Please read them carefully before making a purchase. If you do not agree to these Terms, please do not use our services.

Application of Terms

These Terms apply to all customers of Flowers Haggerston located in Haggerston and its neighbouring areas, including but not limited to the ordering, purchasing, delivery, and related customer services for flower arrangements and products offered through our online storefront.

Order Process

To purchase flowers or related products from Flowers Haggerston, you must select the desired items from our online catalogue and proceed to checkout. During the order process, you will be required to provide accurate and complete delivery information, including recipient name, address, and contact details. Please carefully review the details you provide to ensure timely and accurate delivery. We reserve the right to decline or cancel any order where incorrect details have been supplied or where fraud is suspected.

Upon successfully submitting your order, you will receive an order confirmation on the website and via the contact information you provide. This acknowledgment does not constitute acceptance of your order; acceptance is confirmed only when Flowers Haggerston dispatches your order for delivery.

All orders are subject to product availability. In the rare event that a selected product is unavailable after you place your order, you will be contacted promptly to arrange a suitable substitute or a refund. If we do not hear from you within 24 hours of our attempt to contact you, we reserve the right to proceed with a professionally selected substitution of equal or greater value in line with your initial selection.

Payment Terms

All prices displayed on our website are inclusive of VAT (where applicable) and are shown in pounds sterling (GBP). You may pay for your order using the payment methods specified at checkout, which may include credit card, debit card, or other secure online payment methods.

Payment must be made in full at the time of placing your order. Your payment details will be processed securely, and we do not store your card information after the transaction is complete. In case of payment failure, your order will not be processed and you will receive a notification to re-attempt payment.

We reserve the right to update or modify our accepted payment methods at any time. If at any point your payment is found to be invalid or unauthorised, we may cancel your order without prior notice.

Flower Delivery Services in Haggerston

Flowers Haggerston offers delivery throughout Haggerston and neighbouring areas as specified on our website. Delivery dates and times vary depending on selected flowers, recipient location, and time of order. We strive to meet your selected delivery preferences but cannot guarantee delivery at a specific hour except where explicitly stated.

We recommend placing orders in advance, especially during peak times such as holidays, Valentine’s Day, and Mother’s Day. Deliveries will be made to the address you provide upon ordering; it is your responsibility to ensure that someone is available to receive the flowers. Where permissible, flowers may be left in a safe place at the recipient’s property, at the discretion of our delivery driver.

If the recipient is not available and no safe place is accessible, we will attempt to contact you to arrange an alternative delivery. Additional charges may apply for re-delivery.

Substitution Policy

While we strive to match your chosen flower arrangement as closely as possible, seasonal and regional variations may require substitutions. Any substitutions will be of equal or greater value and will preserve the overall style, theme, and colour scheme of your selection. Where time permits, we aim to consult with you regarding substitutions, but this may not always be possible for same-day or urgent orders.

Cancellations & Amendments

If you wish to cancel or amend your order, please contact us as soon as possible. Cancellations or changes can only be made before the order has been prepared or dispatched for delivery. Once the order is with our florists for preparation or is already dispatched, cancellation or amendment requests cannot be accepted.

To cancel an eligible order, please notify us with your order reference, recipient details, and the requested change. Approved cancellations will be refunded within 5-10 business days to the original payment method. If you wish to amend delivery details or the message, please contact us promptly. We will try to accommodate changes, but cannot guarantee amendments for late or last-minute requests.

Returns & Refunds

Due to the perishable nature of flowers and floral arrangements, we are only able to accept returns or offer refunds where:

The product received is significantly damaged or defective upon delivery;
An order is delivered substantially different from what was ordered and no agreement for substitution was reached;
The delivery was not completed due to an error on our part.

If you believe your order is eligible for a return or refund, please notify us within 24 hours of delivery, providing photos and a description of the defect or issue. Claims submitted after this period may not be honoured. We strive to resolve all valid complaints promptly, either by issuing a partial or full refund, arranging re-delivery, or offering store credit at our discretion.

Product Quality and Care

Our skilled florists use only fresh, high-quality flowers. Some flowers may arrive in bud form to promote longevity. Please follow the care instructions provided to ensure optimal vase life. Once in your possession or that of your recipient, we cannot take responsibility for a reduction in quality due to improper care or environmental factors outside our control.

Customer Obligations

You agree to provide accurate and complete information during the order process, including the recipient’s details and delivery address. It is your responsibility to ensure that the details provided are correct. Orders placed with incorrect details may lead to delivery failure or delays, for which Flowers Haggerston bears no responsibility. Additional redelivery charges may apply if delivery is not possible due to faulty information.

You must also ensure that any message content submitted for your order is appropriate for delivery to the recipient. Flowers Haggerston reserves the right, at its discretion, to reject or modify messages that may be deemed offensive, abusive, or inappropriate.

Liability

Flowers Haggerston will make every effort to provide high-quality products and reliable delivery. However, our liability is limited in the following circumstances:

We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to severe weather, transport interruptions, pandemics, or supplier shortages.
In no event will Flowers Haggerston be responsible for indirect, incidental, or consequential damages including, but not limited to, loss of profits or business opportunity.
Our maximum liability to you in respect of any order, whether in contract, tort or otherwise, shall be limited to the price paid for the product giving rise to the claim.

Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence or for any other liability which cannot be limited or excluded by applicable law.

Personal Data & Privacy

We take your privacy and personal information seriously. All information provided by you during the order process will be processed in accordance with our Privacy Policy, as displayed on our website. We do not share your information with third parties for unsolicited marketing purposes, and your payment information is handled securely in line with industry standards.

Intellectual Property

All content and images used on the Flowers Haggerston website are protected by copyright and other intellectual property rights. You may not reproduce, duplicate, copy, sell, or otherwise exploit any portion of our website or its content without express written consent from Flowers Haggerston.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Amendments to Terms

Flowers Haggerston may update or revise these Terms at any time to reflect changes in our practices or relevant laws. The most current version will always be available on our website. By placing an order after such updates, you agree to be bound by the revised Terms.

Contact and Customer Service

If you have any questions regarding these Terms & Conditions, or if you require assistance with your order or delivery, please refer to the contact information and customer service options provided on our website. Our team is available to assist you during our standard business hours.

Thank you for choosing Flowers Haggerston for your online flower delivery needs in Haggerston and the surrounding areas. We look forward to serving you.